I never set out
to become a coach.
I just always wanted
people to thrive.
Over more than two decades in senior leadership roles in financial services and investment management, I worked with — and hired — hundreds of people. Developers, business analysts, project managers, consultants, technology leads. People at every stage of their careers, in some of the most demanding environments in the world.
My job, as I saw it, was never just to get the work done. It was to make the people around me successful. To spot what someone was genuinely brilliant at and find ways to build their role around it. To support people through the moments when the pressure got heavy — and to celebrate with the whole team when we got it right together.
But I also watched what happened when that support wasn't there. Talented people promoted beyond their confidence. New managers quietly drowning, too proud or too afraid to say so. Brilliant professionals burning through their energy on roles that didn't use what made them exceptional.
That combination — the deep satisfaction of seeing people flourish, and the frustration of watching the system fail them — is what eventually brought me to coaching. Not as a career change, but as the natural next chapter of work I had always been doing.
I know what it costs
to lead without
the right tools.
I have experienced burnout. I have watched colleagues I admired reach their limits and not know how to find their way back. And I have felt the particular exhaustion that comes from carrying significant responsibility while quietly wondering whether you are doing it right.
What I didn’t have then — and what I wish I had — was a framework. A structured, evidence-based way of understanding what I needed, what was draining me, what my strengths actually were and how to build a working life around them rather than in spite of them.
That is what I went looking for. And that is what I found in positive psychology — the rigorous, research-based science of what genuinely helps people not just cope, but flourish. I returned to study, completed an MSc in Applied Positive Psychology & Coaching Psychology at the University of East London, and found the language for everything I had been trying to do for twenty years.
“The science of what helps people flourish is not a soft topic. It is one of the most practically useful bodies of research I have encountered in over 20 years of working in high-performance environments.”
Eddie Quinlan
